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80%
DigitalScore
Freshworks Key Features
1. Omnichannel Support - Connect via email, chat, and phone.
2. Integration Hub - Works with popular apps like Slack and Zapier.
3. CRM & Sales Automation - Manage leads and workflows.
4. AI-Powered Insights - Get predictive analytics and recommendations.
Freshworks Pros
1. Omnichannel support
2. User-friendly interface
3. Strong automation features
Freshworks Cons
1. Limited free plan
2. Can be expensive for advanced features
3. Some integrations need improvement
Freshworks Pricing
• Free Plan: $0 per user/month​
• Growth Plan: $15 per user/month​
• Pro Plan: $39 per user/month​
• Enterprise Plan: $69 per user/month​
* Check website for price changes.
Ideal For
Small teams​, and Large teams
Most commonly used for
CRM, including sales automation, marketing campaigns, and support ticketing.
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VS.
Freshworks
DigitalScore 80%
Pros
1. Omnichannel support
2. User-friendly interface
3. Strong automation features
Cons
1. Limited free plan
2. Can be expensive for advanced features
3. Some integrations need improvement
Most commonly used for
CRM, including sales automation, marketing campaigns, and support ticketing.
Unitel Voice
DigitalScore 60%
Pros
1. Affordable plans
2. Easy to set up
3. Work-from-anywhere ready
Cons
1. No built-in video
2. Limited advanced integrations
3. Interface feels basic to some
Most commonly used for
Handling customer calls, routing calls to teams, using a business number on personal phones, and replacing traditional office phone lines with a flexible virtual system.
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Cons
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