DocuSign
DocuSign is an electronic signature and agreement management platform serving businesses and individuals who need legally binding digital signatures.
About this data
Updated August 3, 2026
Overall Pulse Score
-13 over this period
A 0-100 index summarizing the tone of 18 relevant public mentions gathered from public online communities across 9 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Weekly Sentiment Trend
Pulse Score by week over the selected period. Each point is one complete week of mentions.
This week in public discussion
Recent discussion around DocuSign leaned negative, with commenters raising concerns about bugs, resource leaks in OAuth token handling, and security issues including committed secrets flagged in code reviews. A small number of mentions framed DocuSign in competitor comparisons, with at least one portraying the broader e-signature category unfavorably around pricing practices. Praise was limited, touching lightly on ease of use and reliability. Overall community sentiment appeared to drift slightly lower compared to the prior period.
Read the deeper analysisAI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Sentiment mix by week
How the tone of public discussion splits each week.
Most-discussed praise
Most-discussed complaints
Themes across the selected period, with mention counts.
How DocuSign compares
Pulse Score over the selected period versus the top tracked competitors in Software.
Where the mentions come from
Share of the 18 relevant public mentions in the selected period, by source.
Sample public mentions
Showing 5 of 18 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.
“Package docusign/esign-client can't be installed due to security advisories. Composer v.2.9 forbids installing the security-vulnerable package by default. As a result, docusign/esign-client can't be installed because it depends on firebase/php-jwt, which is affected by security a...”
“Tech debt: restore trustworthy CI and release automation. ## Finding Recent Actions history shows CI and release automation are not trustworthy for docusign-cli. Evidence - release on v0.1.0 cancelled: https://github.com/Robben-Media/docusign-cli/actions/runs/24198436213 - CI on ...”
“#33220 ⁃ Docusign doesn't render correctly on iPad. Docusign doesn't render correctly on iPad ┆Issue is synchronized with this Jira Task”
“JAX-RS Client leaked in OAuth token methods (requestJWTUserToken, generateAccessToken, …) — only the Response is closed. ### Summary ApiClient's OAuth token methods build a brand-new JAX-RS Client via buildHttpClient(...) on every invocation but never close it — their finally blo...”
“Honestly I’m shocked this took so long. For years and years this has smelled like a massive vulnerability to me, just because so constantly I find myself getting docusigns from people I have some kind of business with, without any warning in advance that it’s coming.At least a co...”
186+ more analyzed mentions, full history, and theme breakdowns are part of Pro.
Get ProDeeper analysis
- Bug reports and security-related technical criticism dominated the conversation and set a largely negative overall tone.
- Sentiment spiked briefly in early April but fell sharply and stayed low through the final weeks of the window.
- Competitor comparisons appeared on both sides of opinion, with some commenters using rivals to frame DocuSign critically.
- Praise was present but thin, scattered across interface and ease-of-use impressions that were consistently outnumbered by complaints.
| Praise theme | Mentions |
|---|---|
| Strong features | 3 |
| Good integrations | 2 |
| Reliability | 2 |
| Compared to rivals | 2 |
| Pricing too high | 1 |
| Complaint theme | Mentions |
|---|---|
| Bugs | 7 |
| Security praise | 4 |
| Compared to rivals | 2 |
| Reliability | 2 |
| Mobile app | 1 |
Public discussion around DocuSign over the recent four-week window was sparse in volume but notably negative in overall tone, with bug reports and security-adjacent concerns dominating the conversation. Commenters raised technical complaints at a higher rate than praise, and the most frequently surfaced theme was bugs, appearing in roughly half of all complaint-coded mentions. Several mentions touched on security handling in ways that framed the product critically, including a code review excerpt that flagged committed secrets and CORS issues in what appeared to be DocuSign-related repository work, and another mention describing a resource leak in OAuth token methods. This technical undercurrent gave much of the discussion a skeptical, developer-facing character rather than a general user frustration tone.
Sentiment direction over the tracked period was volatile but trending downward when viewed across the full arc. The trajectory moved from middling scores in late February up to a notably warmer spike in early April, which represented the single most positive data point in the window. However, discussion suggested that spike was short-lived and isolated in volume, and scores fell sharply in the weeks that followed, settling into a consistently low range through late July. The most recent cluster of mentions carried scores well below the overall pulse, suggesting the closing weeks of the window were among the least favorable.
Where opinion divided most visibly was around competitor comparisons. Commenters on both the praise and complaint sides invoked rivals, with at least one mention framing DocuSign as part of a broader industry criticized for monetizing what some felt should be freely available. Reliability surfaced on both sides of the ledger as well, pointing to split experiences. Praise themes were thin and scattered, covering interface impressions and ease of use, but these were outnumbered by critical threads. The overall tone suggested a community more alert to friction and failure than to positive differentiation.
AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Member perspectives
Individual opinions from Pro members, posted over time. These are personal member views, not aggregated sentiment data.
Overall Pulse Score
-13 over this period
A 0-100 index summarizing the tone of 18 relevant public mentions gathered from public online communities across 9 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Data summary
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