SendGrid
SendGrid is a cloud-based email delivery and marketing platform serving developers and businesses that send transactional or bulk email.
About this data
Updated June 29, 2026
Overall Pulse Score
+18 over this period
A 0-100 index summarizing the tone of 52 relevant public mentions gathered from public online communities across 7 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Weekly Sentiment Trend
Pulse Score by week over the selected period. Each point is one complete week of mentions.
This week in public discussion
Conversation around SendGrid over the recent period leaned negative, with bugs and reliability concerns dominating discussion by a wide margin across the 45 mentions tracked. Commenters raised frustrations with missing API filtering options and gaps in features like scheduled delivery and batch sends with per-recipient variables. A smaller group of voices offered praise for integrations and ease of use. Overall sentiment held roughly flat compared to the prior period, suggesting persistent unresolved friction among users.
Read the deeper analysisAI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Sentiment mix by week
How the tone of public discussion splits each week.
Most-discussed praise
Most-discussed complaints
Themes across the selected period, with mention counts.
How SendGrid compares
Pulse Score over the selected period versus the top tracked competitors in Marketing.
Where the mentions come from
Share of the 52 relevant public mentions in the selected period, by source.
Sample public mentions
Showing 5 of 52 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.
“Retrieve list with filters. Why is there no option to apply filters when retrieving lists like by name, or date? Or are they present but not documented here https://www.twilio.com/docs/sendgrid/api-reference/lists/get-all-lists ? I want to cleanup old lists that were created by o...”
“Reliability: transient job failures vanish instead of retrying (Bull retry config + mailer re-throw). ## Problem — transient failures vanish instead of retrying Companion to #292 / #294 (capture, now merged — failures are *visible*). This issue makes transient failures *recoverab...”
“Massive Sendgrid link in email instead of link to Pontoon. Link to private group: https://groups.google.com/a/mozilla.com/g/pontoon-team/c/k-FlIBHm9JA Instead of the link to the contributor's page, we got a 400 characters link to sendgrid.net. This seems to be a change on their s...”
“bug: One-click unsubscribe endpoint rejects RFC 8058 POST body. Im testing notifuse one-click unsubscribe with sendgrid and its not working. Notifuse v33.0 The /unsubscribe-oneclick endpoint returns {"error":"Invalid request body"} for any POST body. Per RFC 8058 §2.1, the handle...”
“Reliability: mailer silently drops emails on transient failures; hub client keep-alive causes ECONNRESET. ## Context While investigating Sentry issue **ENVELOP-19** (read ECONNRESET), two separate latent reliability problems surfaced in envelop's handling of transient outbound-ne...”
47+ more analyzed mentions, full history, and theme breakdowns are part of Pro.
Get ProDeeper analysis
- Bugs and reliability complaints dominated discussion and far outnumbered praise mentions across the four-week window.
- Sentiment spiked in early June then declined across the two most recent weeks, closing the window on a softening trend.
- Opinion was most divided on reliability, with some commenters praising delivery consistency while others listed it as a top complaint.
- Developer-focused frustration over missing features such as scheduled sends and batch recipient substitution was a persistent secondary theme.
| Praise theme | Mentions |
|---|---|
| Strong features | 6 |
| Easy to use | 4 |
| Good integrations | 4 |
| Reliability | 2 |
| Fair pricing | 1 |
| Complaint theme | Mentions |
|---|---|
| Bugs | 16 |
| Reliability | 11 |
| Security praise | 3 |
| Compared to rivals | 3 |
| Privacy concerns | 2 |
Public discussion around SendGrid over the past four weeks was dominated by frustration, with bug reports and reliability complaints forming the clear majority of conversation. Commenters raised concerns about software defects and inconsistent delivery behavior far more frequently than they offered praise, and the overall tone skewed negative even as a handful of voices acknowledged the platform's integration options and ease of use. The volume of complaint-side themes outpaced praise-side themes by a notable margin, suggesting that the loudest portion of the community has unresolved grievances driving their posts.
The score trajectory tells a story of a brief recovery followed by renewed softening. Discussion in early April was sparse and scored quite low, then sentiment climbed gradually through late May before spiking in early June when mention volume surged. That mid-June peak appears to have been short-lived, as scores declined across the two most recent data points even as mentions remained relatively high, implying that the influx of new voices skewed negative. The current window closed on a downward trend.
Feature gaps generated a recurring undercurrent of frustration in the sample mentions. Commenters described missing capabilities around scheduled delivery, batch sends with per-recipient variable substitution, and filtering options in list management, framing these as functional deficiencies rather than minor inconveniences. Several mentions read as developer-focused critiques, suggesting the more vocal segment of the community is technical users bumping against API or tooling limitations.
Opinion was most divided around reliability. Some commenters credited the platform for dependable delivery, while a nearly equal cluster placed reliability in the complaint column, indicating that experiences vary sharply across users. A smaller thread of competitor comparisons and privacy concerns added background tension, though these themes did not dominate. The modest praise around pricing and integrations was outnumbered and did little to shift the prevailing mood.
AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Member perspectives
Individual opinions from Pro members, posted over time. These are personal member views, not aggregated sentiment data.
Overall Pulse Score
+18 over this period
A 0-100 index summarizing the tone of 52 relevant public mentions gathered from public online communities across 7 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Data summary
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