
Keap
CRM and marketing automation platform serving small businesses with tools for email campaigns, lead capture, and sales pipelines.
About this data
Updated July 13, 2026
Overall Pulse Score
-27 over this period
A 0-100 index summarizing the tone of 11 relevant public mentions gathered from public online communities across 8 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Weekly Sentiment Trend
Pulse Score by week over the selected period. Each point is one complete week of mentions.
This week in public discussion
Discussion around Keap over the recent period was heavily negative, with commenters focused almost entirely on reliability concerns including multiple reported major outages affecting core platform functions. Mentions also flagged bugs and a noted security vulnerability in a third-party WordPress integration plugin. No praise themes surfaced during this window, and the overall sentiment across the limited volume of mentions reflected significant frustration with service stability and uptime.
Read the deeper analysisAI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Sentiment mix by week
How the tone of public discussion splits each week.
Most-discussed praise
Most-discussed complaints
Themes across the selected period, with mention counts.
How Keap compares
Pulse Score over the selected period versus the top tracked competitors in Marketing.
Where the mentions come from
Share of the 11 relevant public mentions in the selected period, by source.
Sample public mentions
Showing 5 of 11 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.
“generator: UpsertBatch cache-index warning misleads users about data loss (template wording fix). ## Summary The generator emits a warning in internal/store/store.go's UpsertBatch() that reads warning: N/M items skipped (no extractable ID field found) whenever >50% of items in a ...”
“Eye no it deos My Haed in. I deos Keap havin to derete psots nad re right tham awl teh tine!👍”
“Managing leads shouldn’t feel chaotic. With Keap, you can automate follow-ups, track deals, and collect payments — all in one place. Less manual work. More consistent growth. 👉 www.digitechsk.com/2026/03/a-co... #CRM #Automation #SmallBusiness”
“🚨 EUVD-2026-36881 📊 9.8/10 🏢 CRM Perks 📝 Unauthenticated PHP Object Injection in Integration for Keap/infusionsoft and Contact Form 7, WPForms, Elementor, Formidable, Ninja Forms <= 1.2.1 versi... 🔗 https://euvd.enisa.europa.eu/vulnerability/EUVD-2026-36881 #cybersecurity #i...”
“CVE-2026-49104 - WordPress Integration for Keap/infusionsoft and Contact Form 7, WPForms, Elementor, Formidable, Ninja Forms plugin CVE ID : CVE-2026-49104 Published : June 15, 2026, 8:19 p.m. | 49 minutes ago Description : Unauthenticated PHP Object Injection in Integra...”
19+ more analyzed mentions, full history, and theme breakdowns are part of Pro.
Get ProDeeper analysis
- Downtime and reliability complaints dominated nearly all discussion during the four-week window.
- Sentiment dropped sharply after a brief positive peak in late March and early April, reaching its lowest point in the most recent weeks.
- Opinion was not meaningfully divided as no praise themes surfaced to offset the wave of outage and bug complaints.
- A security vulnerability disclosure in a related integration added a separate layer of concern alongside the service availability issues.
| Praise theme | Mentions |
|---|---|
| Strong features | 2 |
| Easy to use | 2 |
| Good integrations | 1 |
| Complaint theme | Mentions |
|---|---|
| Bugs | 4 |
| Downtime | 4 |
| Reliability | 4 |
| UI frustrations | 2 |
Public discussion around Keap over the past four weeks has been dominated almost entirely by negative signals, with virtually no praise surfacing in the aggregated conversation. The overwhelming majority of mentions centered on downtime and reliability concerns, with several automated and community-sourced alerts flagging multiple major outages during the window. Commenters and monitoring services documented at least two distinct outage events, one involving what discussion described as a continuous-loading failure in a marketing center component and another tied to a broader platform disruption. The repetition of outage alerts across both the Keap and Infusionsoft by Keap branding suggests the reliability concerns resonated across different segments of the user base.
The score trajectory tells a sharp story of deterioration. Early data points in the window reflected relatively neutral to moderately positive sentiment, and a brief period in late March and early April saw scores climb to their highest point in the tracked range. However, sentiment turned decisively negative from mid-May onward, with scores collapsing through June and reaching their lowest readings in the most recent weeks. Discussion in the final portion of the window was almost uniformly critical, with no countervailing positive themes to soften the trajectory.
A security-related mention also surfaced, with discussion referencing a CVE disclosure tied to a WordPress integration plugin associated with Keap. This added a layer of concern beyond simple service availability, though it appeared in limited volume. Bug complaints and at least one interface-related criticism rounded out the negative themes. There was no meaningful division of opinion in the traditional sense, as no praise themes emerged to create genuine debate. The conversation was largely one-sided, with commenters expressing frustration rather than engaging in any balanced assessment of the product.
AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Member perspectives
Individual opinions from Pro members, posted over time. These are personal member views, not aggregated sentiment data.
Overall Pulse Score
-27 over this period
A 0-100 index summarizing the tone of 11 relevant public mentions gathered from public online communities across 8 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Data summary
Compare with another tool
Keap
12
Trainual
88
Score-level preview from live weekly tracking.
Are you Keap?
Get a private enterprise dashboard for your product - full history, every source, theme deep-dives, and weekly alerts. You can also respond to the data shown here.
Explore the enterprise dashboardAffiliate disclosure
Some links on this site may be affiliate links. If you click one and make a purchase, we may earn a commission at no extra cost to you. Learn more.
Is Keap your product?
See everything behind this page - full history, every source, theme deep-dives, and weekly alerts - in a private enterprise dashboard.
Request early accessCompare with similar tools
WhatConverts
WhatConverts is a lead tracking platform that helps marketers and agencies attribute calls, forms, and chats to specific campaigns.
Paid plans available
View DetailsAWeber
AWeber is an email marketing and automation platform serving small business owners, creators, and entrepreneurs.
Free tier; paid plans available
View Details