CloudTalk

CloudTalk is a cloud-based business phone system serving sales and customer support teams with call management features.

Primary category: communication

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About this data

This page reflects public online discussion, collected and scored by automated systems and summarized using AI. It is not a statement of fact, not an audit, and not our own opinion of the product. Automated analysis can be incomplete or wrong, and scores carry the limitations described in our methodology. Companies can respond with their own perspective. See how this is calculated.

Updated June 22, 2026

Overall Pulse Score

Pulse Score

-35 over this period

A 0-100 index summarizing the tone of 6 relevant public mentions gathered from public online communities across 5 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.

Weekly Sentiment Trend

Pulse Score by week over the selected period. Each point is one complete week of mentions.

This week in public discussion

Discussion around CloudTalk over the recent period leaned negative, with commenters noting multiple partial outages affecting the dialer, call recording, analytics, and the mobile app. Bug reports and reliability concerns were recurring themes, and one mention flagged a possible database credentials leak in a related repository. On a lighter note, a few mentions pointed to upcoming premium feature activations and integration work as positives. Overall sentiment slipped noticeably compared to the prior period, driven largely by downtime and stability frustrations.

AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.

Sentiment mix by week

How the tone of public discussion splits each week.

PositiveMixedNeutralNegative

Most-discussed praise

Good integrations2

Feature requests2

Strong features1

New releases1

Most-discussed complaints

Bugs2

Downtime2

Reliability2

Security praise1

Mobile app1

Themes across the selected period, with mention counts.

Sample public mentions

Showing 5 of 6 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.

“Müşteriler beklemez, ama ekipler her aramaya yetişemez. ⏳ CloudTalk AI ajanı CeTe, bekleme sürelerini %85 düşürürken operasyonunuzu 160+ ülkeye yayıyor. Ekibiniz değil, yapay zeka çalışsın. İncele: www.airehber.com.tr/api/go?tool=... #işbirliği #CloudTalk #Productivity”

bluesky1 day ago

“🟠 CloudTalk is reporting a Partial Outage since 14:16 UTC "Partial System Outage" Affects: Mobile Application, Analytics, Call recording, +8 more Live timeline → https://pingoru.io/providers/cloudtalk/incidents/4383452 #CloudTalk #CloudTalkDown”

blueskyJun 18, 2026

“🟠 CloudTalk is reporting a Partial Outage since 08:26 UTC "Campaigns loading issues" Affects: CloudTalk Dialer Live timeline → https://pingoru.io/providers/cloudtalk/incidents/3638466 #CloudTalk #CloudTalkDown”

blueskyJun 8, 2026

“Possible MongoDB database credentials leak in aswintalk76/CloudTalk. Hi there, GitScan detected a possible MongoDB database credentials leak in aswintalk76/CloudTalk. Here's a redacted glimpse of what we saw: **View this finding securely on GitScan** You'll see the exact location...”

githubMay 18, 2026

“Phase D — CloudTalk Click-to-Call Integration. ## Was NBA-Action call startet aktuell nur den Activity-Log-Dialog. Mit CloudTalk → echter Anruf via Click-to-Call API. Steps - CloudTalk API-Credentials in .env.local + runtimeConfig.cloudtalkApiKey - /api/cloudtalk/call.post.ts als...”

githubMay 12, 2026

Deeper analysis

Reliability and downtime complaints dominated the tone of recent public discussion, with multiple outage alerts amplifying negative sentiment.
Sentiment trended sharply downward over the most recent weeks after a volatile pattern of brief recoveries followed by new drops.
Opinion was divided on security, with one mention raising a potential credentials leak while another reflected more positive impressions.
Scattered praise for features and integrations existed but was too sparse to offset the weight of complaint-driven mentions.

Praise theme	Mentions
Good integrations	2
Feature requests	2
Strong features	1
New releases	1

Complaint theme	Mentions
Bugs	2
Downtime	2
Reliability	2
Security praise	1
Mobile app	1

Public discussion around CloudTalk over the recent four-week window was thin in volume but notably negative in tone, with complaint-oriented themes clearly outweighing praise. The mentions that surfaced centered heavily on reliability concerns, with commenters flagging multiple partial outages affecting a wide range of features including the mobile application, analytics, and call recording. The repeated appearance of the hashtag CloudTalkDown across automated outage alerts suggested that downtime was a recurring flashpoint rather than an isolated event, and several mentions reinforced a mood of frustration around service stability.

The score trajectory tells a volatile story. After a strong opening reading in mid-October, sentiment collapsed sharply by December and then partially recovered before cratering again in late May and again in early June. The most recent data points reflect a continued downward pressure, with the current pulse score sitting meaningfully below where it was even at the start of the tracked window. This jagged pattern, with repeated peaks followed by steep drops, suggested that any positive momentum was consistently interrupted by new incidents rather than building into sustained goodwill.

On the positive side, discussion included scattered praise for integrations and a new feature release, and there were signs that technical development activity was ongoing, with mentions pointing to feature activation and architectural refactoring work. However, these signals were outnumbered by the complaint themes and did not appear to lift aggregate sentiment meaningfully.

A notable point of division in the discussion involved security. One mention flagged a possible database credentials leak associated with a CloudTalk-named repository, which commenters and automated scanners treated as a concern worth surfacing publicly. This sat awkwardly alongside the security-praise theme also appearing in the data, suggesting opinion was split on how seriously to take CloudTalk's security posture during this window.

AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.