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Aircall

Cloud-based business phone system that lets sales and support teams make, receive, and manage calls from any device.

Primary category: Communication
About this data
This page reflects public online discussion, collected and scored by automated systems and summarized using AI. It is not a statement of fact, not an audit, and not our own opinion of the product. Automated analysis can be incomplete or wrong, and scores carry the limitations described in our methodology. Companies can respond with their own perspective. See how this is calculated.

Updated May 25, 2026

Overall Pulse Score

33
Pulse Score

+3 over this period

A 0-100 index summarizing the tone of 2 relevant public mentions gathered from public online communities across 2 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.

Weekly Sentiment Trend

Pulse Score by week over the selected period. Each point is one complete week of mentions.

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This week in public discussion

Discussion around Aircall over the recent period was largely negative, with commenters raising repeated concerns about bugs in the MCP integration, including stale cached data, pagination limits, and missing incremental sync support. Several mentions also flagged lacking integrations and missing features as pain points. One notable exception had commenters praising Aircall's HMAC-SHA1 webhook signature verification, citing it as a positive example compared to other tools. Overall sentiment remained low across the small volume of public mentions tracked.

Read the deeper analysis

AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.

Sentiment mix by week

How the tone of public discussion splits each week.

Most-discussed praise

Security praise1

Most-discussed complaints

Missing features1
Feature requests1

Themes across the selected period, with mention counts.

How Aircall compares

Pulse Score over the selected period versus the top tracked competitors in Communication.

Where the mentions come from

Share of the 2 relevant public mentions in the selected period, by source.

GitHub100% (2)

Sample public mentions

Showing 2 of 2 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.

[source-aircall] Calls stream in the Aircall connector doesn't currently have incremental sync configured.. ### Connector Name Aircall Connector Version 0.4.7 What step the error happened? During the sync Relevant information Hi, Could you please configure incremental_sync for ca...

GitHubApr 21, 2026

Lead-Audit · Twilio-Inbound-Webhook ohne Signature-Verify. ## Befund /api/webhooks/twilio/inbound/route.ts (610 Zeilen) verifiziert KEIN X-Twilio-Signature — Webhook ist Spoofing-fähig. Aircall macht es richtig (HMAC-SHA1). Vorlage existiert in /api/twilio/inbound-kb-whatsapp/rou...

GitHubMay 20, 2026

Deeper analysis

  • Bug reports and missing feature complaints dominated nearly all discussion of Aircall across the tracked window.
  • Sentiment followed a volatile path, falling sharply after an early high and only partially recovering in the most recent weeks.
  • The single positive mention arose indirectly in a security audit comparison rather than from direct user satisfaction.
  • Opinion was not deeply divided, with most voices coming from a technical reporting perspective rather than a balanced advocacy debate.
Praise themeMentions
Security praise1
Complaint themeMentions
Missing features1
Feature requests1

Public discussion of Aircall over the tracked window was sparse but consistently negative, with complaint themes far outnumbering any positive signals. Across six mentions, bugs and missing or incomplete features each tied as the most recurring concerns, accompanied by integration shortcomings. The lone point of praise came in a comparative context, where a commenter cited Aircall's HMAC-SHA1 webhook signature verification favorably while auditing a rival implementation, suggesting that even the positive mention was incidental rather than a direct endorsement of the product experience.

The score trajectory over the full window tells a story of volatility rather than steady decline or recovery. Discussion opened at a relatively higher point before dropping sharply and staying depressed through a mid-period stretch. A modest partial recovery appeared toward the later weeks, with the most recent data point climbing back to a level matching the earliest high. However, given how few mentions anchor each data point, these swings likely reflect the outsized influence of individual posts rather than broad shifts in community sentiment.

Technical frustration dominated the texture of the conversation. Several mentions pointed to specific integration and connector issues, including concerns about pagination limits going unhandled and incremental sync not being configured, which commenters framed as functional gaps rather than minor inconveniences. A separate thread described stale cached data being returned while query parameters were ignored, a complaint that carried an evident sense of urgency. There was also discussion suggesting inventory and categorization errors when adding the product to certain tooling environments.

Opinion was not sharply divided in the usual sense, since there was little genuine debate between advocates and critics. The few mentions leaned toward technical issue reporting, giving the overall tone more of a frustrated developer register than a consumer sentiment conversation. The modest upward movement in the most recent period is worth watching but remains inconclusive given the thin volume of discussion.

AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.

Member perspectives

Individual opinions from Pro members, posted over time. These are personal member views, not aggregated sentiment data.

Data summary

Total mentions analyzed (all time)
14
Mentions in selected period
2
Weeks in range
2
vs Communication average (38)
Below by 5
Pricing
Paid plans available
Sources
GitHub (2)

Compare with another tool

Aircall

33

Trainual

88

Full comparison

Score-level preview from live weekly tracking.

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