New Relic
Observability and application performance monitoring platform serving developers and operations teams managing software systems.
About this data
Updated June 8, 2026
Overall Pulse Score
-10 over this period
A 0-100 index summarizing the tone of 9 relevant public mentions gathered from public online communities across 5 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Weekly Sentiment Trend
Pulse Score by week over the selected period. Each point is one complete week of mentions.
This week in public discussion
Community sentiment around New Relic held steady during the recent period, with discussion spread thin across only a handful of mentions. Complaints drew more attention than praise, with several commenters citing cost concerns and unfavorable comparisons to competing tools, including one who described paying for New Relic alongside other services to resolve a single difficult bug. A couple of positive mentions were largely nostalgic, with commenters recalling past integration experiences rather than speaking to current satisfaction.
AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Sentiment mix by week
How the tone of public discussion splits each week.
Most-discussed praise
Most-discussed complaints
Themes across the selected period, with mention counts.
Sample public mentions
Showing 5 of 9 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.
“No need to guess, I'll tell you the exact story of why I made Traceway!Last Dec I had a customer complaint, took me 2 days to find the issue. I had to pay $800 for Sentry and a bit more for New Relic. The issue was a locking problem that happened only in very very specific cases,...”
“Location: Pune, India (IST / UTC+5:30)Remote: Yes — worldwide remote onlyWilling to relocate: NoTechnologies: Ruby, Rails, PostgreSQL, Redis, Sidekiq, GraphQL, Hotwire/Turbo, RSpec, Docker, KamalRésumé/CV: https://www.linkedin.com/in/ahmad-hamza-0b812052Email: ahmadhamza19@gmail....”
“I remember back in the day Heroku had a huge store of integrations that you could just turn on with a click and they worked like that. You'd get a New Relic account that was tailored to dyno performance and you accessed it via your Heroku dashboard.It became "the way" a lot of th...”
“Please don't give your users a nickname like "tanglers", groups come up with their own nicknames. It's not as infuriating as when New Relic started calling everyone "Data Nerd", which is actually offensive to me and weirdly aggressive for a corporate product.”
Deeper analysis
- Competitor comparison was the most recurring theme, with commenters frequently positioning New Relic against alternatives rather than praising it on its own terms.
- Sentiment was volatile across the window, spiking and dropping sharply at multiple points before settling flat near the prior period score.
- Positive mentions leaned nostalgic, with warmth directed at past integrations rather than current capabilities.
- Opinion was divided between those treating New Relic as a credible industry benchmark and those citing its pricing or corporate moves as reasons for skepticism.
| Praise theme | Mentions |
|---|---|
| Strong features | 2 |
| Reliability | 1 |
| Compared to rivals | 1 |
| Good integrations | 1 |
| Easy to use | 1 |
| Complaint theme | Mentions |
|---|---|
| Compared to rivals | 3 |
| UI frustrations | 1 |
| Pricing too high | 1 |
| Poor support | 1 |
| Missing features | 1 |
Discussion of New Relic over the past four weeks was sparse in volume but carried a notably mixed and cautiously negative tone. The dominant thread running through commentary was comparison to competitors and alternatives, with several mentions framing New Relic as a costly option that commenters had moved away from or were weighing against newer tools. One mention described paying for both New Relic and Sentry to debug a single issue, with the overall framing suggesting frustration at the expense rather than satisfaction with the outcome. Pricing concern surfaced as a genuine irritant in at least one account, lending weight to the complaint side of the ledger.
Sentiment direction over the window showed notable volatility rather than a clean trend. Scores moved from a moderately positive reading in mid-March down through the high forties in late April, briefly recovered toward late spring, then dropped sharply before settling near the mid-forties by early June. The overall pulse held flat compared to the prior period, but the trajectory underneath that flat number suggested choppiness rather than stability, with opinion fluctuating across the window.
Positive sentiment, where it appeared, tended to cluster around nostalgic or historical framing. One commenter recalled New Relic's Heroku integration era with evident warmth, describing it as a model of seamless onboarding that set a standard for the industry. This kind of praise leaned backward-looking rather than enthusiastic about the current product, which itself carries a subtle undertone of disappointment about where things stand today.
Opinion was divided most clearly between those who cited New Relic in passing as a known industry reference point and those who framed it as a cautionary example on cost or corporate trajectory. A mention referencing executive decisions and company sale speculation added a reputational dimension that went beyond pure product critique, suggesting some public discussion had drifted into skepticism about company direction rather than features alone.
AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.
Member perspectives
Individual opinions from Pro members, posted over time. These are personal member views, not aggregated sentiment data.
Overall Pulse Score
-10 over this period
A 0-100 index summarizing the tone of 9 relevant public mentions gathered from public online communities across 5 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.
Data summary
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