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CrashPlan

An automatic cloud backup service designed for small businesses to protect and restore endpoint data continuously.

Primary category: Cloud Storage
About this data
This page reflects public online discussion, collected and scored by automated systems and summarized using AI. It is not a statement of fact, not an audit, and not our own opinion of the product. Automated analysis can be incomplete or wrong, and scores carry the limitations described in our methodology. Companies can respond with their own perspective. See how this is calculated.

Updated April 20, 2026

Overall Pulse Score

38
Pulse Score

A 0-100 index summarizing the tone of 5 relevant public mentions gathered from public online communities across 1 weeks in the selected period. It measures online sentiment, not a rating of the product's quality.

Weekly Sentiment Trend

Pulse Score by week over the selected period. Each point is one complete week of mentions.

This week in public discussion

Recent discussion around CrashPlan was sparse but leaned negative over the past several weeks. Commenters most often brought up the product in comparisons to competitors like Backblaze, and several mentions cited reliability concerns including a reported restoration failure similar to experiences described with rival services. A few users recalled high memory demands as unwieldy for large backups, and one commenter noted ongoing app jankiness. Positive references were largely framed as historical rather than current praise.

Read the deeper analysis

AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.

Sentiment mix by week

How the tone of public discussion splits each week.

Most-discussed praise

Easy to use1
Reliability1
Compared to rivals1

Most-discussed complaints

Reliability2
Compared to rivals1
Bugs1
Poor support1
Performance1

Themes across the selected period, with mention counts.

How CrashPlan compares

Pulse Score over the selected period versus the top tracked competitors in Cloud Storage.

No public discussion recorded in this period to compare. Scores reflect the most recent data, from April 20, 2026. Try a wider range to see the comparison.

Where the mentions come from

Share of the 5 relevant public mentions in the selected period, by source.

Hacker News100% (5)

Sample public mentions

Showing 5 of 5 analyzed public mentions in this period, with links to the original source. We do not reproduce full threads.

When I first started using Backblaze, I also tested several of the competitors at the time (Carbonite, CrashPlan etc) and as bad as Backblazes software was, it was still by far the best out of the options.And from comments here I don't see any other user-friendly options being pr...

Hacker NewsApr 15, 2026

CrashPlan required, if I recall correctly, 1GB of RAM for every 1TB backed up. It got a bit unwieldy after a while, because I have multiple terabytes of photos and videos over many years.

Hacker NewsApr 14, 2026

> Exclusions are one thing, but I've had Backblaze _fail to restore a file_. I pay for unlimited history.> I contacted the support asking WTF, "oh the file got deleted at some point, sorry for that", and they offered me 3 months of credits.This happened to me with CrashPlan for W...

Hacker NewsApr 14, 2026

I've been on Backblaze for a few years now, ever since Crashplan decided it didn't want individuals to use its service any more.It's always been just janky. A bad app that constantly throws low disk warnings and opens a webpage if you click anywhere on it. Being told the password...

Hacker NewsApr 14, 2026

Weirdly, reading this had the net impact of me signing up to Backblaze.I had no idea that it was such a good bargain. I used to be a Crashplan user back in the day, and I always thought Backblaze had tiered limits.I've been using Duplicati to sync a lot of data to S3's cheapest t...

Hacker NewsApr 14, 2026

Deeper analysis

  • Competitor comparisons dominated the conversation, with CrashPlan almost always framed as a product commenters had already left behind.
  • Reliability split opinion, drawing both a token acknowledgment and multiple complaints about restore failures and heavy resource use.
  • The overall sentiment registered as critically negative, with a tone of dismissal and retrospection rather than active engagement.
  • The very low mention volume means the current score reflects a narrow slice of discussion and should be read with caution.
Praise themeMentions
Easy to use1
Reliability1
Compared to rivals1
Complaint themeMentions
Reliability2
Compared to rivals1
Bugs1
Poor support1
Performance1

Public discussion touching on CrashPlan over the recent four-week window was sparse, with only a handful of mentions surfacing, and the tone leaned noticeably negative. The low volume makes sweeping conclusions difficult, but the mentions that did appear painted a fairly consistent picture of a product commenters associate with the past rather than the present. Several mentions framed CrashPlan as a former choice that users had moved away from, often in the context of explaining why they now use a competitor. The emotional register of these references was not so much angry as dismissive, suggesting a sentiment of having moved on rather than active grievance.

Reliability emerged as the most contested theme, appearing on both the praise and complaint sides, which created a split impression. One commenter acknowledged CrashPlan as competitive in its era, while others described specific failures including restore problems and resource-heavy behavior that became unmanageable at scale. The memory footprint complaint, described as roughly scaling with backup size in a way that felt unwieldy, drew a tone of resigned frustration rather than outrage.

Comparison to competitors dominated the framing of nearly every mention. CrashPlan was almost never discussed on its own terms but rather as a reference point in evaluations of other services. This framing positioned it as a benchmark for what commenters had left behind, and the comparisons were rarely flattering. Mentions of the company withdrawing from the consumer market appeared to have left a residual resentment among some former users, who described the transition as an unwelcome push toward alternatives.

With only a single score data point available, directional trend analysis is limited, but the current score sits well below a neutral midpoint, consistent with the predominantly critical and retrospective tone found across the sample.

AI-generated summary of public online discussion during this period. It reflects the tone of that discussion, not facts about the product or our views.

Member perspectives

Individual opinions from Pro members, posted over time. These are personal member views, not aggregated sentiment data.

Data summary

Total mentions analyzed (all time)
5
Mentions in selected period
5
Weeks in range
1
vs Cloud Storage average (48)
Below by 10
Pricing
Paid plans available
Sources
Hacker News (5)

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